Direct line to the team. Best for account, billing or anything you'd rather put in writing.
Support
Need help?We're here.
Below are the fastest ways to reach us, plus answers to the questions our app users ask most. If you don't see what you need, write to us directly — we read every email.
Live Chat
Tap the chat bubble in the corner of any page. Real humans, no chatbots.
Book a call
Want to walk through something in real time? Grab a 30-min slot.
Response Time
Fast, human replies.
We answer support emails within 1 business day. Live chat is typically answered within minutes during business hours (Mon–Fri, 9am–6pm PHT).
Common Questions
FAQ
01
How do I sign in to the app?
Use the email address and password that were created when your Innovativo account was set up. If your organisation uses single sign-on, tap the SSO option on the login screen instead.
02
I forgot my password — what now?
Tap "Forgot Password?" on the login screen and follow the email reset link. If the reset email doesn't arrive within a few minutes, check spam, then email us at Team@support.innovativo-ops.com and we'll reset it manually.
03
How do I delete my account and the data attached to it?
Email Team@support.innovativo-ops.com from the address on file with the subject "Delete my account". We confirm the request, remove your personal data from our systems within 7 business days, and write back to confirm completion. Backup retention follows our standard policy.
04
The app keeps crashing or won't load.
First try a full quit + reopen; if that doesn't fix it, reinstall the app. If it still misbehaves, email us with your device model, OS version and a short description — we'll dig in.
05
How do I update my billing or subscription?
Billing for the Innovativo platform is handled inside the GoHighLevel account that's connected to your workspace. For invoicing or plan questions, email Team@support.innovativo-ops.com.
06
Where is my data stored and how is it secured?
Your operational data lives in your GoHighLevel workspace (their infrastructure + their security posture). Anything you share with us directly is stored in industry-standard encrypted systems. We never sell or share personal data with third parties.
07
How do I report a bug or request a feature?
Email Team@support.innovativo-ops.com with the subject "Bug" or "Feature request" + a short description. Screenshots and steps to reproduce help a lot. We triage weekly and write back with a plan.
Still stuck?
Write to usdirectly.
One of the founders will read it. We respond within 1 business day.