How we handleyour data.
Last updated · 10 June 2026
Innovativo ("we", "us", "our") operates the Innovativo mobile and web application and the websites at innovativo-ops.com. This Privacy Policy explains what data we collect when you use our app or website, how we use it, who we share it with, and the rights you have over it.
01
Information we collect
Account information you provide when you sign in (name, email, phone number, organisation, role). Operational data flowing through the GoHighLevel workspace your account is connected to (contacts, conversations, calendar events, pipeline stages, billing). Device and usage data automatically (device model, OS version, app version, crash reports, IP address, anonymised usage patterns). Communications you send us (support emails, chat messages, call recordings if you initiate one).
02
How we use information
Provide, maintain and improve the app and the underlying GoHighLevel infrastructure we operate for you. Personalise your experience and remember your settings. Send you operational notifications you've opted into (new leads, bookings, reminders). Respond to your support requests. Detect, prevent and address technical issues, fraud or abuse. Comply with legal obligations.
03
How we share information
We share data only with the service providers we need to operate the platform. These include: GoHighLevel / HighLevel Inc. (the CRM infrastructure your data lives in), Twilio (SMS and voice delivery), Mailgun or equivalent (email delivery), Stripe (payments where applicable), Netlify and Cloudflare (web hosting, CDN), and Google or Apple (push notifications and app distribution). We do not sell your personal information. We will share data with law enforcement only when required by a valid legal process.
04
How we secure your data
Operational data lives inside the GoHighLevel platform under their infrastructure security posture. Anything you share with us directly is stored in encrypted-at-rest systems and transmitted over TLS. Access is restricted to staff who need it to operate the service. No system is perfectly secure, so we recommend keeping strong, unique passwords and enabling two-factor authentication wherever offered.
05
Your rights
You may request a copy of the personal data we hold about you, ask us to correct inaccurate data, or ask us to delete your account and the personal data attached to it. To exercise any of these rights, email Team@support.innovativo-ops.com from the address on file. We confirm receipt within 2 business days, complete deletion requests within 7 business days, and write back to confirm. Subject to backup-retention windows and legal-hold obligations.
06
Data retention
We retain personal data for as long as your account is active and for a short period after deletion to honour backup cycles, billing reconciliation and legal requirements. Aggregated, anonymised analytics may be retained indefinitely.
07
International data transfers
Innovativo is based in the Philippines. The GoHighLevel infrastructure your data flows through is hosted primarily in the United States. By using the service you consent to your data being processed in the United States and other countries where our service providers operate.
08
Children's privacy
The app is intended for users aged 18 and older and is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, contact us and we will delete it.
09
Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be flagged in the app and on the website with the revised effective date. Continued use of the service after a change constitutes acceptance of the updated policy.
10
Contact us
Privacy questions, deletion requests or rights requests: Team@support.innovativo-ops.com.
Write tothe team.
One of us reads every email. We respond within 1 business day.